What Does It Cost?
Shipping is free if the total of your order is over $100.00; however, there is a bulky goods surcharge for items including wakeboards, wake skates, kneeboards, waterskis, and luggage. If you have concerns, please call before placing your order.
Shipping is $11.99 flat rate if the total order is under $100.00.
Track and Trace
Don’t worry, it’s in good hands and once we ship your order, we’ll email you a URL and a tracking number so you can keep an eye on where it is and when to expect it.
Delivery information
Rapid Surf & Ski may, from time to time, ship items via Australia Post on an Express, regular, or other freight service. You will be notified via email.
Return & Refund Policy
All returns must be made within 14 days of purchase and must include proof of purchase. The item must not have been worn or damaged, and the original tags must be attached. Final sale/clearance items cannot be returned.
All products purchased are covered by the manufacturer's warranty, which varies from item to item but is usually 12 months.
Faulty products still under warranty will be repaired, replaced or refunded depending on the situation and the manufacturer's specifications.
Please choose carefully as Rapid Surf & Ski do not refund if you change your mind or have made an incorrect choice (Please get in touch with our friendly staff if you have any concerns with your choice before purchase, phone 08 8344 1166). We will, however, usually offer a store credit or exchange of items as long as the product is in original packaging and condition and returned within the above-stated time frame. If a refund is requested a restocking fee will occur. This restocking fee can include items sent by courier or posted and/or click and collect. The maximum cost can be the initial freight cost or a minimum $10 restocking fee. This will be deducted from the refund.
Freight costs for the return of all goods is to be met by the customer. The customer must contact Rapid Surf & Ski before any returns are made by phone 08 8344 1166
You will be responsible for item(s) until they reach us. For your own protection, we suggest you obtain proof of postage.
No exchange or credit can be given if goods are returned more than 14 days after the invoice date. Due to the nature, exchange or credit on swimwear cannot be granted unless it is faulty.
